Clinic Policies

  • Referrals

    Appointments for assessment and treatment can be arranged by professional referral (i.e., from a family doctor, a psychiatrist, a lawyer, a rehabilitation consultant, etc.). Referrals are not required, however, and patients may contact one of the Centre’s intake co-ordinators—Sarah Beresh or Tracey McIntosh (905-338-1397 ext. 0)—to arrange for an initial appointment. Questions or inquiries may be sent via email to

  • Fees

    Clinical services at the Oakville Centre for Cognitive Therapy are not covered by OHIP. Fees are charged on an hourly basis in accordance with guidelines set by the Ontario Psychological Association. Patients with extended health care benefits typically receive full or partial reimbursement for services rendered by registered psychologists. Patients with work-related difficulties may be eligible for coverage through the Workplace Safety and Insurance Board (WSIB). Individuals receiving long-term disability benefits may also qualify for insurance coverage.

  • Cancelled Appointments

    When patients make an appointment at the Oakville Centre for Cognitive Therapy, their psychologists set aside specific time slots just for them. As such, if patients must cancel or change an appointment, it is important that therapists be notified at least 24 hours in advance so that alternate arrangements can be made for that time. Please note that the Oakville Centre for Cognitive Therapy reserves the right to charge full fees for sessions that are missed or cancelled with less than 24 hours notice.

    Under certain extenuating circumstances (e.g., medical illness, family emergency, dangerous weather conditions, etc.), fees for missed or cancelled sessions may be waived. These situations are handled by therapists on a case by case basis. Patients are encouraged to speak with their therapists for further clarification.

  • Confidentiality

    The Oakville Centre for Cognitive Therapy seeks to maintain the strictest standards of confidentiality and privacy with respect to patient information. As such, it is our policy that no patient information leaves the Centre in any form without the fully informed consent and written authorization of the patient and/or his or her legally-designated decision-maker. This having been said, in the Province of Ontario, psychologists—and every other group of registered health care professionals—may break confidentiality under four specific circumstances. These circumstances constitute the "limits of confidentiality" and are as follows:

    1. In cases of suspected child abuse, psychologists must immediately report their concerns to local authorities (i.e., the Children's Aid Society or the police) with or without patient consent.

    2. In cases where patients are deemed to be at imminent risk for causing physical harm to themselves or to others, psychologists may take whatever actions are necessary to protect patients and/or third parties even if doing so involves breaking confidentiality.

    3. Where psychologists discover that another registered health care professional (e.g., a dentist, chiropractor, physician, etc.)  has sexually abused, sexually assaulted or sexually harrassed a patient, they must report that practitioner to his or her own regulatory body.  However they are not required to identify their patient unless they have received permission to do so.

    4. Where a judge subpoenas a patient's clinical records, psychologists may be required to turn them over as ordered.