Cancelled Appointments

When patients make an appointment at the Oakville Centre for Cognitive Therapy, their psychologists set aside specific time slots just for them.  As such, if patients must cancel or change an appointment, it is important that therapists be notified at least 24 hours in advance so that alternate arrangements can be made for that time.  Please note that the Oakville Centre for Cognitive Therapy reserves the right to charge full fees for sessions that are missed or cancelled with less than 24 hours notice. 

Under certain extenuating circumstances (e.g., medical illness, family emergency, dangerous weather conditions, etc.), fees for missed or cancelled sessions may be waived.  These situations are handled by therapists on a case by case basis.  Patients are encouraged to speak with their therapists for further clarification.